Privacy Policy

Last Updated: October 26, 2023

Hello, costume enthusiasts! At Disguise Shop (located at www.cosplaycostumehub.com), we believe in magical transformations, not just in your disguise but also in protecting your privacy. We are committed to being transparent about the information we collect and how we use it to create a fantastic shopping experience for you. This Privacy Policy outlines our practices concerning your personal data.

1. Information We Collect

To process your orders, provide customer support, and improve your experience, we collect the following types of information:

• Personal Identifiable Information (PII): This includes your name, shipping address (like our home at 3030 Harry Place, PHILADELPHIA, US 19126), email address, and phone number, which you provide during checkout or when creating an account.
• Payment Information: When you make a purchase, we process payment details such as your credit/debit card number (Visa, MasterCard, JCB) or PayPal information. Please note, we use secure third-party payment processors and do not store your full card details on our servers.
• Order History: Details of the costumes and accessories you purchase, from 80s outfits to American Heroes gear.
• Technical Data: Your IP address, browser type, device information, and pages you visit on our site.
• Communications: Records of your interactions with our customer service team via email (e.g., [email protected]).

2. How We Use Your Information

Your data helps us bring your favorite characters to life seamlessly. We use it to:

• Process your orders and arrange for global shipping (excluding Asia and some remote areas).
• Communicate with you about your order status, returns, and promotions (if you opt-in).
• Improve our website, product offerings, and customer service based on your browsing and purchasing patterns (e.g., popular decades like the 60s or Animals & Bugs costumes).
• Prevent fraud and enhance the security of your transactions.
• Comply with legal obligations.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information. However, we may share your data with:

• Service Providers: Trusted third parties who assist in payment processing, shipping, and IT services, all bound by confidentiality agreements.
• Legal Authorities: If required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or sale, your data may be transferred to the new entity, with notice provided.

We ensure all partners adhere to stringent data protection standards.

4. Data Storage and Security

Your privacy is our priority. We implement robust security measures to protect your data:

• Data is stored on secure servers with encryption for sensitive information.
• We use SSL technology to encrypt data during transmission, just like we do for payments.
• Access to your personal information is restricted to authorized personnel only.
• We retain your data only as long as necessary for order processing, legal compliance, or as you request.

5. Your Rights

You have control over your personal information. You can:

• Access, update, or correct your data through your account settings.
• Request deletion of your data, subject to legal requirements.
• Opt-out of marketing communications by clicking the unsubscribe link in our emails.
• Object to certain processing activities or request data portability.

To exercise these rights, contact us at [email protected]. We respond promptly to all requests.

6. Cookies and Tracking Technologies

Like many websites, we use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for site functionality, such as remembering items in your cart.
• Analytical Cookies: Help us understand how you use our site (e.g., which decades or accessory kits are popular) to improve our offerings.
• Marketing Cookies: Used to show relevant ads for our products, like Addams Family costumes, on other platforms.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

8. Contact Us

Thank you for trusting Disguise Shop with your costume adventures. Happy disguising! 🎨✨