Hello, costume lovers! At Disguise Shop, we’re all about making your cosplay, Halloween, and party experiences unforgettable. To help you navigate your shopping journey, we’ve compiled a list of frequently asked questions. From delivery details to returns, we’ve got you covered!
🛍️ Product Questions
Q: What types of costumes do you offer?
A: We specialize in a wide range of costumes, including decade-themed outfits (like 20s, 50s, 60s, 70s, and 80s), American Heroes, Addams Family, Animals & Bugs, and accessories kits. Whether you’re into retro vibes or superhero gear, we have something for everyone!
Q: Are your costumes high-quality?
A: Absolutely! We pride ourselves on offering high-quality, durable costumes that help you transform into your favorite characters with ease and style.
Q: Do you sell accessory kits separately?
A: Yes! We offer accessory kits and individual accessories to complement your costumes. Perfect for adding those finishing touches to your disguise.
🚚 Delivery & Shipping
Q: Where do you ship to?
A: We ship globally, except to Asia and some remote areas due to logistical constraints. We happily deliver to the US, Europe, and other supported regions!
Q: What are your shipping options?
A: We offer two convenient methods:
– Standard Shipping (via DHL or FedEx): $12.95, arrives in 10-15 days after shipment.
– Free Shipping (via EMS): For orders over $50, arrives in 15-25 days after shipment.
Q: How long does order processing take?
A: We process orders within 1-2 business days to ensure your costume is perfect before shipping.
Q: Can I track my order?
A: Yes! Once your order ships, we’ll send you tracking updates via email so you can follow your package’s journey to your doorstep.
💳 Payment & Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for a secure and hassle-free checkout experience.
Q: Do I need to create an account to order?
A: No, you can checkout as a guest! However, creating an account lets you track orders faster and save your details for future purchases.
Q: Is my payment information secure?
A: Yes, we use advanced encryption and security measures to protect your payment details. Shop with confidence!
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a hassle-free return policy within 15 days of delivery. If you’re not completely satisfied, contact us at [email protected], and we’ll guide you through the process.
Q: Are there any conditions for returns?
A: Items must be unused and in their original packaging. We recommend checking your costume upon arrival to ensure it meets your expectations.
Q: How long do refunds take?
A: Once we receive your returned item, refunds are processed within 5-7 business days and issued to your original payment method.
🎭 General Questions
Q: How can I contact customer service?
A: Reach out to our friendly team at [email protected] for any questions or concerns. We’re here to help!
Q: What is your company address?
A: Disguise Shop is located at 3030 Harry Place, Philadelphia, US 19126.
Q: Can I combine items to get free shipping?
A: Absolutely! Combine multiple items—like an 80s costume with American Heroes accessories—to reach the $50 minimum for free shipping. It’s a great way to save!
For more information, visit our website at www.cosplaycostumehub.com. Happy disguising! 🎨✨